Frequently Asked Questions
Everything you need to know about your Japanese snack journey.
Where do you ship from and do you ship worldwide?
All Bokksu boxes are curated and shipped directly from our warehouse in Osaka, Japan. We currently offer international shipping to over 100 countries worldwide.
What kind of snacks can I expect in my box?
Each month features a unique cultural theme and includes 20-22 authentic Japanese snacks, candies, and a tea pairing sourced from traditional family-run businesses.
Are the snacks vegetarian or allergen-friendly?
While we strive for variety, many Japanese snacks contain common allergens like wheat, egg, dairy, and seafood. Every box includes a detailed culture guide that lists ingredients and common allergens for each snack.
Can I track my shipment?
Yes, once your box has been processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey from Japan.
How do I manage or cancel my subscription?
You can manage, pause, or cancel your subscription at any time through your account dashboard. Please ensure changes are made before your next billing date to avoid being charged for the next cycle.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your box arrives damaged or is missing items, please contact our support team within 14 days for a replacement or refund.