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Returns & Exchanges
Due to the perishable nature of our artisanal Japanese snacks, we generally cannot accept returns, but we are committed to ensuring your satisfaction if your box arrives damaged or missing items.
1
Document the Issue
Take clear photos of the shipping box and any damaged or incorrect snack items immediately upon delivery.
2
Contact Support
Email our Happiness Team within 14 days of receipt with your order number and the photos of your items.
3
Review Process
Our team will review your claim within 48 hours to determine eligibility for a replacement or a partial refund.
4
Resolution
Once approved, we will ship out your replacement snacks or issue a credit to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing